How long does delivery take?
We aim to dispatch orders as quickly as possible. Delivery times may vary depending on your location and the shipping option selected at checkout. Once your order has been dispatched, you’ll receive a confirmation email with tracking details if available.
Do you offer UK delivery?
Yes, Amnite delivers across the UK.
Do you offer international shipping?
At the moment, we are focused on UK orders only. We hope to expand shipping destinations in the future.
How can I track my order?
If tracking is available for your order, you’ll receive a shipping confirmation email with your tracking link once your parcel has been dispatched.
What if my parcel is delayed?
Delivery times can occasionally be affected by courier delays, busy periods, or public holidays. If your order has not arrived within the expected timeframe, please contact us at support@amnite.co.uk and we’ll look into it for you.
What should I do if I entered the wrong shipping address?
Please contact us as soon as possible at support@amnite.co.uk. If your order has not yet been processed, we’ll do our best to update it. Once an order has been dispatched, we may not be able to make changes.
What is your return policy?
If you change your mind, you can request a return within 14 days of receiving your order. Returned items must be unworn, unused beyond reasonable inspection, and returned in their original packaging where possible.
Do you offer exchanges?
Yes, we may offer exchanges for eligible items, subject to stock availability. Please contact us before sending anything back so we can guide you through the process.
Are earrings returnable?
For hygiene reasons, earrings may not be returnable once opened or used.
How do I start a return?
Please email support@amnite.co.uk with your order number, full name, and the item(s) you would like to return. We’ll then send you the return instructions.
When will I receive my refund?
Once your return has been received and checked, refunds are processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
Do I have to pay for return postage?
If you are returning an item because you changed your mind, return postage is usually your responsibility unless stated otherwise. If the item is faulty, damaged, or incorrect, we will help resolve this appropriately.
What materials do you use?
Amnite’s collection includes selected gold-plated stainless steel styles and other plated base-metal jewellery styles, with the exact material details listed on each product page.
Is all your jewellery the same material?
No. While many of our pieces may share similar finishes or tones, material composition can vary by product. For that reason, we list the specific materials on each individual product page.
Will the jewellery look exactly like the photos?
We aim to show our pieces as accurately as possible. However, slight differences in colour or appearance can happen due to screen settings, lighting, and the way jewellery reflects light.
Is the jewellery waterproof?
To keep our product claims careful and accurate, we recommend treating all jewellery with care and avoiding unnecessary exposure to water, perfumes, lotions, and chemicals unless a specific product page clearly states otherwise. Many competitors make strong durability claims, but those claims vary by material and testing standard, so it is safer and more professional for Amnite to keep this product-specific.
Is your jewellery tarnish-free?
Jewellery longevity depends on the material, finish, skin chemistry, storage, and care. We always recommend proper jewellery care to help preserve the look of each piece for as long as possible.
How should I care for my jewellery?
To help maintain your jewellery’s finish:
Store pieces separately in a pouch or box
Avoid contact with perfumes, lotions, sprays, and harsh chemicals
Remove before swimming, showering, or exercising
Gently wipe with a soft cloth after wear
This type of storage-and-care guidance helps reduce scratching, tangling, and premature wear.
How should I store my jewellery?
Store your jewellery in a cool, dry place, ideally in its pouch or box, and keep pieces separate to avoid rubbing, tangling, or scratching.
How do I find my ring size?
We recommend measuring an existing ring that fits you well or using a ring size guide before ordering.
Are your rings adjustable?
Some styles may be adjustable, while others are fixed size. Please check the product page for exact sizing details.
How do I know the necklace length?
Each necklace product page includes chain length details and extender information where applicable.
Does my order come in packaging?
Yes, your order will be packaged with care. All Amnite orders are packaged with care to create a clean, elevated unboxing experience.
Do you offer gift packaging?
Selected orders may be eligible for gift-ready packaging. Any available gifting options will be shown at checkout or on the product page.
Can I send an order directly as a gift?
Yes, you can ship your order directly to the recipient by entering their delivery address at checkout.
What if my item arrives damaged or faulty?
Please contact us at support@amnite.co.uk as soon as possible with your order number, a short description, and clear photos if possible. We’ll review the issue and help resolve it.
Do you offer a warranty?
We stand by the quality of our pieces. If you believe your item has a manufacturing fault, please contact us and we’ll review it. Any warranty offered by Amnite is in addition to your statutory rights.
What if I received the wrong item?
We’re sorry about that. Please email support@amnite.co.uk with your order number and a photo of what you received, and we’ll sort it out as quickly as possible.
How can I contact Amnite?
You can reach us at support@amnite.co.uk for any order, product, return, or general enquiry.
